Shipping policy

Thank you for shopping with Ka Lun CHING. We offer a curated selection of accessible, everyday bag designs, and we are dedicated to processing every order with thorough quality checks, secure protective packaging, and reliable cross-border delivery that arrives in good condition.

1. Order Processing Time

All received orders are verified for stock, inspected for appearance and stitching, and prepared for dispatch within 1–5 business days, which excludes weekends and public holidays in Hong Kong. During promotional events, seasonal sale peaks, or sudden surges in order volume, handling time may extend slightly beyond the standard window; customers whose orders are affected by noticeable delays will receive an email notification before the standard processing period elapses.

2. Shipping Rates and Delivery Estimates

Shipping charges for each order are calculated automatically at checkout based on package weight, parcel dimensions, and the destination country or region, and the total fee is clearly displayed to you before you complete payment. Standard delivery takes an estimated 15 business days after the parcel is handed over to the logistics carrier. These timelines are approximate estimates rather than guaranteed delivery dates, and actual arrival may shift due to carrier route congestion, customs clearance backlogs, extreme weather, remote-area delivery restrictions, or local public holidays along the transit route.

3. Shipment Confirmation and Order Tracking

Once your order leaves our warehouse and is scanned by the logistics partner, we will send a shipment confirmation email to the address you provided at checkout. This email includes your unique tracking number, the name of the carrier, and a direct link to track your parcel’s progress online. Tracking information generally takes 24–48 hours after dispatch to begin updating on the carrier’s system, and a temporary lack of status updates during this window is normal and does not indicate that your shipment has been delayed or lost.

4. Incorrect Address Disclaimer

We strongly recommend that you carefully review your full shipping address at checkout — including street name and number, building name, floor and unit number, postal code, and a reachable contact phone number — before submitting your order. Ka Lun CHING is not responsible for parcels that are successfully delivered to an address entered incorrectly or incompletely by the customer. If a package is returned to our facility because of address-related errors, an additional reshipment fee will be charged to cover the return and re-dispatch cost before the order can be sent out again.

5. Lost or Damaged Packages

If your parcel does not arrive within 2 business days after the stated estimated delivery date, please contact our support team with your order number as soon as possible so we can launch a formal investigation with the carrier. Claims submitted outside this reporting window may not be eligible for resolution. 
If your bag arrives with visible exterior damage, crushed packaging, or manufacturing defects, please reach out to us within 24 hours of delivery, and attach clear unedited photos showing both the outer shipping box and the product itself. Our team will review the evidence promptly and work toward a fair resolution.

6. Bag Care and Usage Notice

Our bags are designed for regular daily use, with durable construction built to handle everyday commuting and casual outings. To preserve the appearance and structural life of your item, we recommend avoiding prolonged exposure to heavy rain, direct sunlight, or sharp abrasive surfaces, and wiping the exterior gently with a soft dry cloth when it gets dusty. Ka Lun CHING is not liable for damage caused by overloading the bag beyond its intended weight capacity, improper cleaning solvents, accidental tears, unauthorized alterations, or natural wear that comes with long-term everyday use.

7. International Shipping and Customs Notice

For all parcels shipped outside Hong Kong, import duties, value-added taxes, or customs handling fees may be imposed by the destination country’s local customs authority. These charges are set independently by the destination government and are not included in the product price or the shipping cost you paid at checkout. The customer is solely responsible for settling any such additional fees required to release the parcel from customs. We have no control over customs inspection duration or duty calculation methods, and we are unable to mark packages as gifts, alter declared values, or adjust packaging labels to reduce or waive any applicable import charges.

8. Contact Information

If you have any questions or concerns regarding this Shipping Policy, please do not hesitate to reach out to our support team through the contact details listed below:
Trade Name: Ka Lun CHING
Phone Number: +852 2865 4466
Email: support@kalunching.shop
Physical Address: 200 Gloucester Road, Wan Chai, HK, Hong Kong SAR China